Frequently Asked Questions About Our Transportation and Mobility Products and Discharge Assistance. 

What types of transportation does Lakeway Mobility provide?

We provide non-emergency medical transportation, including wheelchair, Broda chair, and modified stretcher transport. We also offer long-distance medical transportation when needed.

Who uses your transportation services?

Our services support seniors, individuals with mobility challenges, patients being discharged from hospitals or rehab facilities, and families who need safe, reliable transport for medical appointments or transitions of care.

How We Bill for Transportation Services

At Lakeway Mobility, we believe pricing should be transparent and easy to understand. To help answer common questions, we've outlined how transportation charges are calculated.

Standard Service Area

Our rates include service within:

• 15 miles one-way from our base at 100 Medical Parkway, Lakeway, TX 78738
• 30 miles round-trip from our base

How Mileage Is Calculated

When a trip falls outside our standard service area, additional mileage charges may apply.

Mileage is calculated based on:

1. The distance from our base to the pickup location (when outside our included service area)
2. The loaded miles transporting the client
3. Any return mileage required for long-distance transports

This allows us to fairly account for vehicle operating costs, driver time, fuel, insurance, and the cost of maintaining wheelchair-accessible vehicles.

Why Do We Charge Mileage?

Many transportation providers limit service to a small geographic area. Lakeway Mobility routinely transports clients throughout Central Texas and beyond, including rural communities and long-distance medical appointments. Mileage charges help ensure we can continue providing reliable, specialized transportation wherever our clients need to go.

Additional Charges That May Apply

Depending on the service requested, additional charges may apply for:

• Extended wait times
• After-hours transportation
• Weekend or holiday transportation
• Specialty equipment transports
• Broda chair or stretcher-level transports
• Oxygen support during transport

Need a Quote?

Every transport request is unique. If you would like an exact price before booking, call or text 512-770-1020 and our team will be happy to provide a quote.

Do you help with hospital discharge planning?

Yes. We offer RN-led discharge planning support to help ensure a safe transition from hospital to home, rehab, or assisted living. This includes coordination of transportation, equipment needs, and post-discharge planning. Ask for Tracie or email directly. tslaoui@mobility.healthcare

What is one-on-one case management assistance?

One-on-one case management provides personalized RN guidance for complex situations. We help families coordinate care, plan mobility needs, arrange equipment, and navigate transitions so nothing is overlooked.

What medical equipment do you rent or sell?

We rent and sell a variety of mobility and medical equipment, including lift chairs, wheelchairs, hospital beds, knee scooters, and other supportive equipment to help patients recover safely at home.

Do you serve areas outside of Lakeway?

Yes. While we are based in the Lakeway and Austin area, we also provide long-distance medical transportation depending on the situation. Please contact us to discuss your specific needs.

Is Lakeway Mobility RN-owned?

Yes. Lakeway Mobility is RN-owned and family-operated. Our services are guided by decades of nursing and case management experience, ensuring care that is both clinically informed and compassionate.

What makes Lakeway Mobility different?

We combine safe transportation, trusted equipment, and RN-led care coordination under one roof. Families don’t have to piece services together — we help guide the entire process with dignity and respect.

Still have questions? We’re here to help. Call and speak directly with an RN who understands the full picture.